---
id: CVE-2026-84463
title: Zammad is a web based open source helpdesk/customer support system
summary: >-
  Zammad is a web based open source helpdesk/customer support system. Prior to
  7.1.2, a user with Knowledge Base editing rights for a category can embed a
  video widget in a published answer with a specially crafted value. When the
  answer i…
severity: medium
cvss: 6.3
cvssVector: 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:H/SI:H/SA:N'
cwe:
  - CWE-79
  - CWE-352
  - CWE-838
vendor: zammad
product: zammad
affected:
  - zammad < 7.1.2
published: '2026-09-25'
updated: '2026-09-25'
sourceUpdated: '2026-09-25T19:17:57.763'
source: NVD
sourceUrl: 'https://nvd.nist.gov/vuln/detail/CVE-2026-84463'
references:
  - url: >-
      https://github.com/zammad/zammad/commit/f7a97ea209696bce85ed62901ee753b88368851c
    label: security-advisories@github.com
  - url: 'https://github.com/zammad/zammad/security/advisories/GHSA-cxjg-4gmf-5xqc'
    label: security-advisories@github.com
tags:
  - nvd
  - cve.org
cvssSource: cna
ingestedAt: '2026-09-25T19:15:39.034Z'
---

## Overview

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a user with Knowledge Base editing rights for a category can embed a video widget in a published answer with a specially crafted value. When the answer is rendered, that value is inserted into the page's HTML without being escaped for its attribute context, allowing it to break out and inject additional HTML into the page. When another user who has permission to switch between user sessions views the affected answer, the injected HTML causes their browser to silently send a request to Zammad's session-switching endpoint using their own active credentials. This results in switching their session to an account chosen by the person who wrote the Knowledge Base answer. No action is required from the viewer beyond opening the published answer. This issue is fixed in version 7.1.2.

## Remediation

Refer to the linked advisories for vendor-supplied fixes and affected version ranges.