CVE-2026-84462High· 8.6▾ TwilightZammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An a…
▾ Twilight zone — High severity, or a signal on a lesser flaw
impact 47.3 · likelihood 0 · exploitation 0
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Stakeholder-Specific Vulnerability Categorization from CISA's ADP record at CVE.org: whether exploitation is observed, whether an attack can be automated, and how much of the system is at stake. The CVSS score shown above comes from the assigning CNA record, not NVD.
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
Refer to the linked advisories for vendor-supplied fixes and affected version ranges.
Connected by shared product, vendor, weakness, or advisory.
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