---
id: CVE-2026-72719
title: Chatwoot is a customer engagement suite
summary: >-
  Chatwoot is a customer engagement suite. Prior to 4.9.0, Chatwoot allowed
  authenticated account administrators to transfer Portals, Automation Rules,
  Macros, and Twilio Channels to other accounts through the writable account_id
  parameter…
severity: medium
cvss: 6.7
cvssVector: 'CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:L'
cwe:
  - CWE-915
published: '2026-08-10'
updated: '2026-09-09'
sourceUpdated: '2026-09-09T20:55:04.493'
source: NVD
sourceUrl: 'https://nvd.nist.gov/vuln/detail/CVE-2026-72719'
references:
  - url: >-
      https://github.com/chatwoot/chatwoot/commit/86da3f7c069f8ed6dce2576e1a760ca72b6f40fd
    label: security-advisories@github.com
  - url: 'https://github.com/chatwoot/chatwoot/pull/13116'
    label: security-advisories@github.com
  - url: 'https://github.com/chatwoot/chatwoot/releases/tag/v4.9.0'
    label: security-advisories@github.com
  - url: >-
      https://github.com/chatwoot/chatwoot/security/advisories/GHSA-x288-jh8j-348c
    label: security-advisories@github.com
tags:
  - nvd
epss: 0.00575
epssPercentile: 0.45123
ingestedAt: '2026-09-09T21:22:45.526Z'
---

## Overview

Chatwoot is a customer engagement suite. Prior to 4.9.0, Chatwoot allowed authenticated account administrators to transfer Portals, Automation Rules, Macros, and Twilio Channels to other accounts through the writable account_id parameter. This could break tenant isolation and cause cross-account data exposure, unauthorized configuration changes, or loss of access to transferred resources. This issue is fixed in version 4.9.0.

## Remediation

Refer to the linked advisories for vendor-supplied fixes and affected version ranges.