---
id: CVE-2026-63204
title: Zammad is a web based open source helpdesk/customer support system
summary: >-
  Zammad is a web based open source helpdesk/customer support system. Prior to
  7.1.2, an authenticated user with agent permissions can supply an arbitrary AI
  analytics run identifier to the ticket summarize endpoint and receive the AI
  prov…
severity: low
cvss: 2.3
cvssVector: 'CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N'
cwe:
  - CWE-639
  - CWE-862
vendor: zammad
product: zammad
affected:
  - zammad < 7.1.2
published: '2026-09-25'
updated: '2026-09-25'
sourceUpdated: '2026-09-25T19:17:54.667'
source: NVD
sourceUrl: 'https://nvd.nist.gov/vuln/detail/CVE-2026-63204'
references:
  - url: >-
      https://github.com/zammad/zammad/commit/849191c32a76f62fbd7cf4582a2b1e05e25f25ed
    label: security-advisories@github.com
  - url: 'https://github.com/zammad/zammad/security/advisories/GHSA-75j9-hpg4-j9f8'
    label: security-advisories@github.com
tags:
  - nvd
  - cve.org
ssvc:
  exploitation: none
  automatable: 'no'
  technicalImpact: partial
  timestamp: '2026-09-25T18:41:35.372679Z'
cvssSource: cna
ingestedAt: '2026-09-25T19:15:38.967Z'
---

## Overview

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summarize endpoint and receive the AI provider error message stored for that run, even if the run belongs to a ticket the agent is not authorized to access. The disclosure is limited to the provider error string; ticket content is not exposed. This issue is fixed in version 7.1.2.

## Remediation

Refer to the linked advisories for vendor-supplied fixes and affected version ranges.