---
id: CVE-2026-61525
title: Zammad is a web based open source helpdesk/customer support system
summary: >-
  Zammad is a web based open source helpdesk/customer support system. In 7.0.2
  and 7.1.0, zammad's session management for websocket and long-polling
  connections is susceptible to a path traversal attack. Session identifiers
  supplied by the…
severity: high
cvss: 8.8
cvssVector: 'CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:H/VA:H/SC:N/SI:N/SA:N'
cwe:
  - CWE-22
vendor: zammad
product: zammad
affected:
  - zammad = 7.0.2
  - zammad = 7.1.0
published: '2026-09-25'
updated: '2026-09-25'
sourceUpdated: '2026-09-25T18:17:29.030'
source: NVD
sourceUrl: 'https://nvd.nist.gov/vuln/detail/CVE-2026-61525'
references:
  - url: >-
      https://github.com/zammad/zammad/commit/cf3425712e8fae1bd40fa5814a49dc318dc84006
    label: security-advisories@github.com
  - url: >-
      https://github.com/zammad/zammad/commit/f78ef2434fd8aad6c2fb8a702788f6e3f33565f6
    label: security-advisories@github.com
  - url: 'https://github.com/zammad/zammad/security/advisories/GHSA-xp9w-hhf3-vfxx'
    label: security-advisories@github.com
tags:
  - nvd
  - cve.org
ssvc:
  exploitation: none
  automatable: 'yes'
  technicalImpact: total
  timestamp: '2026-09-25T17:30:33.479185Z'
cvssSource: cna
ingestedAt: '2026-09-25T18:14:20.404Z'
---

## Overview

Zammad is a web based open source helpdesk/customer support system. In 7.0.2 and 7.1.0, zammad's session management for websocket and long-polling connections is susceptible to a path traversal attack. Session identifiers supplied by the client are insufficiently validated before being used to construct internal file paths. When the file-based session store is active (the default configuration), an authenticated attacker can manipulate the session identifier to reference locations outside the intended storage directory, leading to the deletion of arbitrary files and directories on the server. Exploitation requires only a low-privilege authenticated session and a single crafted request. Instances configured to use the Redis-based session store are not affected. This issue is fixed in versions 7.0.3 and 7.1.1.

## Remediation

Refer to the linked advisories for vendor-supplied fixes and affected version ranges.