---
id: CVE-2026-111939
title: >-
  Frappe Helpdesk before 1.26.0 Authorization Bypass via raised_by in Ticket
  Creation
summary: >-
  Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability
  that allows authenticated portal users to create tickets impersonating other
  customers by supplying a raised_by value. Attackers can call the
  hd_ticket.api.new …
severity: medium
cvss: 4.6
cvssVector: 'CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N'
cvssSource: cna
cwe:
  - CWE-639
vendor: frappe
product: helpdesk
affected:
  - helpdesk < 1.26.0
ssvc:
  exploitation: none
  automatable: 'no'
  technicalImpact: partial
  timestamp: '2026-10-19T14:22:49.644605Z'
published: '2026-10-19'
updated: '2026-10-19'
sourceUpdated: '2026-10-19T14:23:03.987Z'
source: CVEORG
sourceUrl: 'https://www.cve.org/CVERecord?id=CVE-2026-111939'
references:
  - url: 'https://github.com/frappe/helpdesk/security/advisories/GHSA-xf93-jjcj-44vm'
    label: GitHub Security Advisory (GHSA-xf93-jjcj-44vm)
  - url: >-
      https://github.com/frappe/helpdesk/commit/1186367f3616a605440e73e6a08eacbbcb9b92d9
  - url: >-
      https://github.com/frappe/helpdesk/commit/c778f533b24b1dee0c75b206979a9bc4b1be0de2
  - url: 'https://github.com/frappe/helpdesk/releases/tag/v1.26.0'
    label: Frappe Helpdesk v1.26.0 Release Notes
  - url: >-
      https://github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/doctype/hd_ticket/api.py
  - url: >-
      https://github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
  - url: >-
      https://www.vulncheck.com/advisories/frappe-helpdesk-before-1.26.0-authorization-bypass-via-raised-by-in-ticket-creation
    label: >-
      VulnCheck Advisory: Frappe Helpdesk before 1.26.0 Authorization Bypass via
      raised_by in Ticket Creation
tags:
  - cve.org
ingestedAt: '2026-10-19T14:30:01.076Z'
---

## Overview

Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows authenticated portal users to create tickets impersonating other customers by supplying a raised_by value. Attackers can call the hd_ticket.api.new endpoint with a victim's email to plant phishing tickets in their portal and read their replies via get_ticket_activities.

## Affected

- `helpdesk < 1.26.0`

## Remediation

Refer to the linked advisories for vendor-supplied fixes and affected version ranges.