---
id: CVE-2025-12169
title: >-
  The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress
  is vulnerable to unauthorized modification of data due to a missing capability
  check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in
  all…
summary: >-
  The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress
  is vulnerable to unauthorized modification of data due to a missing capability
  check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in
  all…
severity: medium
cvss: 4.3
cvssVector: 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N'
cwe:
  - CWE-862
vendor: elula
product: wsdesk
affected:
  - wsdesk < 3.3.1
patched:
  - wsdesk 3.3.1
published: '2025-11-21'
updated: '2026-09-30'
sourceUpdated: '2026-09-30T23:10:00.237'
source: NVD
sourceUrl: 'https://nvd.nist.gov/vuln/detail/CVE-2025-12169'
references:
  - url: 'https://plugins.trac.wordpress.org/changeset/3391816'
    label: security@wordfence.com
  - url: >-
      https://www.wordfence.com/threat-intel/vulnerabilities/id/ae2ac493-e6df-4083-8601-65635ad342b2?source=cve
    label: security@wordfence.com
tags:
  - nvd
epss: 0.00188
epssPercentile: 0.07543
ingestedAt: '2026-09-30T23:29:32.473Z'
---

## Overview

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.

## Affected

- `wsdesk < 3.3.1`

## Remediation

Upgrade past the affected range:

- `wsdesk 3.3.1`