---
id: CVE-2025-12085
title: >-
  The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress
  is vulnerable to unauthorized modification of data due to a missing capability
  check on the 'eh_crm_settings_empty_trash' function in all versions up to, and
  in…
summary: >-
  The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress
  is vulnerable to unauthorized modification of data due to a missing capability
  check on the 'eh_crm_settings_empty_trash' function in all versions up to, and
  in…
severity: medium
cvss: 4.3
cvssVector: 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N'
cwe:
  - CWE-862
vendor: elula
product: wsdesk
affected:
  - wsdesk < 3.3.2
patched:
  - wsdesk 3.3.2
published: '2025-11-21'
updated: '2026-10-07'
sourceUpdated: '2026-10-07T21:10:00.200'
source: NVD
sourceUrl: 'https://nvd.nist.gov/vuln/detail/CVE-2025-12085'
references:
  - url: >-
      https://plugins.trac.wordpress.org/changeset/3399391/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php
    label: security@wordfence.com
  - url: >-
      https://www.wordfence.com/threat-intel/vulnerabilities/id/89696d1c-8e6e-402a-9d7a-03fe0f364a72?source=cve
    label: security@wordfence.com
tags:
  - nvd
epss: 0.00188
epssPercentile: 0.07671
ingestedAt: '2026-10-07T21:54:15.070Z'
---

## Overview

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_empty_trash' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to empty the ticket trash.

## Affected

- `wsdesk < 3.3.2`

## Remediation

Upgrade past the affected range:

- `wsdesk 3.3.2`