---
id: CVE-2025-12022
title: >-
  The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress
  is vulnerable to unauthorized modification of data due to a missing capability
  check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up
  to,…
summary: >-
  The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress
  is vulnerable to unauthorized modification of data due to a missing capability
  check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up
  to,…
severity: medium
cvss: 4.3
cvssVector: 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N'
cwe:
  - CWE-862
vendor: elula
product: wsdesk
affected:
  - wsdesk < 3.3.2
patched:
  - wsdesk 3.3.2
published: '2025-11-21'
updated: '2026-09-30'
sourceUpdated: '2026-09-30T23:10:00.237'
source: NVD
sourceUrl: 'https://nvd.nist.gov/vuln/detail/CVE-2025-12022'
references:
  - url: >-
      https://plugins.trac.wordpress.org/changeset/3399391/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-archive-ajax-functions.php
    label: security@wordfence.com
  - url: >-
      https://www.wordfence.com/threat-intel/vulnerabilities/id/982b23c5-2414-48f7-a2f5-96fef54f8d69?source=cve
    label: security@wordfence.com
tags:
  - nvd
epss: 0.00188
epssPercentile: 0.07544
ingestedAt: '2026-09-30T23:29:32.472Z'
---

## Overview

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore all deleted tickets.

## Affected

- `wsdesk < 3.3.2`

## Remediation

Upgrade past the affected range:

- `wsdesk 3.3.2`