---
id: CVE-2019-14749
title: An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1
summary: >-
  An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1.
  CSV (aka Formula) injection exists in the export spreadsheets functionality.
  These spreadsheets are generated dynamically from unvalidated or unfiltered
  user inp…
severity: high
cvss: 8.8
cvssVector: 'CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H'
cwe:
  - CWE-1236
vendor: enhancesoft
product: osticket
affected:
  - osticket < 1.10.7
  - 'osticket >= 1.12, < 1.12.1'
patched:
  - osticket 1.12.1
published: '2019-08-07'
updated: '2026-07-10'
source: NVD
sourceUrl: 'https://nvd.nist.gov/vuln/detail/CVE-2019-14749'
references:
  - url: >-
      http://packetstormsecurity.com/files/154004/osTicket-1.12-Formula-Injection.html
    label: cve@mitre.org
  - url: >-
      https://github.com/osTicket/osTicket/commit/99818486c5b1d8aa445cee232825418d6834f249
    label: cve@mitre.org
  - url: 'https://github.com/osTicket/osTicket/releases/tag/v1.10.7'
    label: cve@mitre.org
  - url: 'https://github.com/osTicket/osTicket/releases/tag/v1.12.1'
    label: cve@mitre.org
  - url: 'https://www.exploit-db.com/exploits/47225'
    label: cve@mitre.org
  - url: >-
      http://packetstormsecurity.com/files/154004/osTicket-1.12-Formula-Injection.html
    label: af854a3a-2127-422b-91ae-364da2661108
  - url: >-
      https://github.com/osTicket/osTicket/commit/99818486c5b1d8aa445cee232825418d6834f249
    label: af854a3a-2127-422b-91ae-364da2661108
  - url: 'https://github.com/osTicket/osTicket/releases/tag/v1.10.7'
    label: af854a3a-2127-422b-91ae-364da2661108
  - url: 'https://github.com/osTicket/osTicket/releases/tag/v1.12.1'
    label: af854a3a-2127-422b-91ae-364da2661108
  - url: 'https://www.exploit-db.com/exploits/47225'
    label: af854a3a-2127-422b-91ae-364da2661108
tags:
  - nvd
  - exploit-available
epss: 0.07669
epssPercentile: 0.94405
exploitAvailable: true
ingestedAt: '2026-07-10T19:05:51.201Z'
exploits:
  exploitdb: true
  checkedAt: '2026-09-21T15:23:40.949Z'
---

## Overview

An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected.

## Affected

- `osticket < 1.10.7`
- `osticket >= 1.12, < 1.12.1`

## Remediation

Upgrade past the affected range:

- `osticket 1.12.1`