---
id: CVE-2018-7195
title: >-
  Enhancesoft osTicket before 1.10.2 allows remote attackers to reset arbitrary
  passwords (when an associated e-mail address is known) by leveraging guest
  access and guessing a 6-digit number.
summary: >-
  Enhancesoft osTicket before 1.10.2 allows remote attackers to reset arbitrary
  passwords (when an associated e-mail address is known) by leveraging guest
  access and guessing a 6-digit number.
severity: high
cvss: 8.1
cvssVector: 'CVSS:3.0/AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:H/A:H'
vendor: enhancesoft
product: osticket
affected:
  - osticket <= 1.10.1
published: '2018-03-27'
updated: '2026-07-10'
source: NVD
sourceUrl: 'https://nvd.nist.gov/vuln/detail/CVE-2018-7195'
references:
  - url: >-
      https://blog.securityevaluators.com/vulnerabilities-found-in-popular-ticketing-system-dd273bda229c
    label: cve@mitre.org
  - url: >-
      https://blog.securityevaluators.com/vulnerabilities-found-in-popular-ticketing-system-dd273bda229c
    label: af854a3a-2127-422b-91ae-364da2661108
tags:
  - nvd
epss: 0.0101
epssPercentile: 0.61105
ingestedAt: '2026-07-10T19:05:51.170Z'
---

## Overview

Enhancesoft osTicket before 1.10.2 allows remote attackers to reset arbitrary passwords (when an associated e-mail address is known) by leveraging guest access and guessing a 6-digit number.

## Affected

- `osticket <= 1.10.1`

## Remediation

Refer to the linked advisories for vendor-supplied fixes and affected version ranges.