{"id":"CVE-2026-111676","title":"Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint","summary":"Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /tick…","severity":"medium","cvss":4.3,"cvssVector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","cvssSource":"cna","cwe":["CWE-639"],"vendor":"faveosuite","product":"faveo-helpdesk","affected":["faveo-helpdesk <= 2.0.3"],"ssvc":{"exploitation":"none","automatable":"no","technicalImpact":"partial","timestamp":"2026-10-16T19:34:11.762872Z"},"published":"2026-10-16","updated":"2026-10-16","sourceUpdated":"2026-10-16T21:17:46.687Z","source":"CVEORG","sourceUrl":"https://www.cve.org/CVERecord?id=CVE-2026-111676","references":[{"url":"https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor"},{"url":"https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374"},{"url":"https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350"},{"url":"https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-broken-access-control-via-ticket-tooltip-endpoint","label":"VulnCheck Advisory: Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint"}],"tags":["cve.org"],"ingestedAt":"2026-10-16T18:43:08.665Z","slug":"CVE-2026-111676","body":"## Overview\n\nFaveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.\n\n## Affected\n\n- `faveo-helpdesk <= 2.0.3`\n\n## Remediation\n\nRefer to the linked advisories for vendor-supplied fixes and affected version ranges.","depth":"sunlit","depthScore":24,"depthScoreParts":{"impact":23.7,"likelihood":0,"exploitation":0,"ransomware":0},"changes":[]}